How to set up your Sky Hub

By Broadband Company Numbers on 1st March 2018 in Broadband
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Feeling nervous about setting up your Sky broadband hub or Sky Q hub? Don’t be. Follow our step by step instructions and you’ll soon be up and running.

Standard Hub

Setting up your Sky Hub is a relatively simple process, but should only be attempted if everything you need is inside the box. Included should be your Sky Hub, a grey ADSL cable, two microfilters, a power lead for the Sky Hub, a black Ethernet cable, a connect card and a setup guide instruction manual. If all of these things are there, just follow these steps to complete the setup of your Sky Hub:

  1. Find the master phone socket in your house.
  2. If you have a standard phone socket, unplug everything already plugged in. If your socket is pre-filtered then disconnect everything plugged into the broadband port and jump to instruction 5.
  3. Plug a microfilter into your master socket.
  4. Plug your grey DSL cable into the Sky Hub Port on your microfilter and jump to instruction 6.
  5. Plug one end of your grey DSL cable into the pre-filtered master socket’s DSL port. Jump to instruction 7.
  6. Plug your phone lead/telephone socket splitter into the microfilter’s Sky Box/Phone socket.
  7. Plug the other end of the grey DSL cable into the broadband port at the rear of your Sky Hub.
  8. Plug in your Sky Hub to the mains.
  9. Once the lights stop flashing, you are connected to the Internet.

You can find more information and a set up video on this Sky info page.

Related: How to cancel and switch your Sky broadband package

Sky Q Hub

In the box, you should see your Sky Q Hub, two microfilters, a power lead, a setup guide and a grey DSL cable with a purple-ended plug. If all of these things are included, you are ready for setup. Follow these steps:

  1. Find the master phone socket in your house.
  2. If you have a standard phone socket, unplug everything that is plugged in. If your socket is pre-filtered then disconnect everything plugged into the broadband port and jump to instruction 5.
  3. Plug your master microfilter into the master phone socket.
  4. Plug the PURPLE end of your DSL cable into the Sky Q Hub Port.
  5. Plug your phone lead/telephone splitter into your master microfilter’s phone port. Skip to instruction 8.
  6. Plug the PURPLE end of your grey DSL cable into the DSL Port on your master phone socket.
  7. If the socket is pre-filtered, plug your phone into the phone port.
  8. Plug the other end of your grey DSL cable into the purple broadband port of your Sky Q Hub.
  9. Connect the power cable and switch on the Hub.

If you want to watch the set up video walk through, and extra tips go to this Sky info page.

Further reading: What is Sky Q?

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Broadband Company NumbersView all posts by Broadband Company Numbers
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