O2 Broadband Contact Number – 0843 770 0248
O2 Broadband Telephone Number | 0843 770 0240
If you wanted to write a history of the UK’s telecommunications industry, you’d be hard pushed to do so without discussing O2. The company began life as a project of John Carrington, the then-CEO of BT’s Mobile Division. It quickly grew inside the company and launched as Cellnet in 1985. For 14 years, it operated as a joint partnership between BT and Telecom Securicor Cellular Radio Limited, before being bought outright by BT for £3.15 billion in 1999, when it then become BT Cellnet. In the years since, it’s become O2, sold off to Spanish telecoms giant Telefonica for £17.7 billion and become one of the UK’s most beloved networks, offering mobile contracts as well as mobile and home broadband to their customers.
O2 Broadband Customer Service 0843 770 0248
Sometimes getting in touch with a member of customer services can feel a lot like pulling teeth. The problem is only made worse when it’s to do with your broadband service. If you’re trying to get in touch with a member of O2 Broadband’s customer service team, you need to call O2 Broadband on 0843 770 0248. This is a fast and efficient O2 broadband contact number for new and existing customers.
Perhaps you’d like to speak to them about your mobile broadband package? Or maybe you’re looking for customer support for your Huawei mobile dongle? Whatever you need, this number is for you. This O2 Broadband number is suitable for both new and existing broadband and mobile accounts, and will connect you with O2’s main switchboard, where you may be put through to an IVR announcement. By listening closely to these options, you’ll be directed to an appropriate department. Calls from this line operate Monday to Friday 8AM to 9PM, on Saturdays from 8am to 8pm and on Sunday from 8am to 6pm.
We all know how hard it can be to get through to a member of customer service these days. Companies invest huge sums on money into their online customer care departments, making it especially difficult to just find a number to call.
Those websites can help you get your problem resolved, but most of the time they simply serve to confuse and annoy. That’s why we think it’s always best to speak to somebody on the phone. That’s why we provide this O2 Broadband contact number, so you can get your queries sorted.
O2 Broadband Contact Information
There’s more than one way to get in touch with O2. If you’d prefer to put your O2 customer service complaint or request in writing, email them or contact them on social media, information for doing so can be found below:
O2 Broadband Address:
O2 Customer Service,
260 Bath Road,
Slough,
Berkshire,
SL1 4DX.
O2 Mobile Broadband Contact Number – 0843 770 0248
If you’re planning on writing to O2 Broadband, we would always recommend sending your letter via a postage method that requires a signature, such as Royal Mail 1st Class Recorded or Royal Mail Special Delivery. Via these methods, you will be able to track your letter online, so you know exactly when O2 receives it. This is particularly useful if you are formally writing to O2 to close your account, writing to O2 to make an important payment or to make a complaint.
O2 Broadband Email Address: http://www.o2.co.uk/contactus
As is common for many companies these days, O2 Broadband no longer operate a dedicated customer service email. Instead, they ask you to go through their contact form. It’s not as direct as an email, but it is nevertheless another way to get in touch with O2 Broadband.
O2 Broadband Social Media: Twitter, Facebook, YouTube.
At work or too busy to call O2? Try social media instead. Through Twitter, they operate a dedicated online support team who will work quickly to resolve your issues. If you don’t have a Twitter account, it’s simple to set one up and then message @O2. Alternatively, you can find them on Facebook where they update their feed with news and customer service alerts. Links to both services can be found above, along with a link to O2’s YouTube Channel.
What is the best way to contact O2 Broadband?
There’s no shortage of ways to get in touch with a business these days, but there’s still no replacement for getting on the phone and speaking to a real person. That’s we share the contact number for O2 at 0843 770 0248. Once dialled, simply follow the instructions and you’ll be put through to a customer service assistant who can help with whatever issue you’re having. Be aware though, that because of O2’s scale, their customer service lines are likely to become busy at peak hours like in the morning, over lunch and after working hours. If at all possible, try to ring away from peak times to get through to somebody faster.
What is the best way to make an O2 Broadband complaint?
Nobody likes making a complaint, but when it comes to our broadband service, it can be incredibly frustrating to have an issue. Before anything else we’d always recommend giving O2 a chance to fix your issue. If they fail to resolve your complaint or you’re not satisfied with the help you got, then you should write to them using the address listed above (this can be found in O2 Broadband Contact Information section).
If you’re still unhappy, then you can contact the Ombudsman Service. The Ombudsman can handle your unresolved complaint about customer service, subscription fees, problems with payment and more. Here’s their contact information:
Ombudsman Services Address
Complaints Department,
Ombudsman Services,
PO Box 730,
Warrington,
Cheshire,
WA4 6WU.
Email: osenquiries@os-communications.org.
O2 broadband videos and guides
In this video, you will learn how to check your O2 broadband speed:
In this video, you will find out more about O2 Perks:
In this video, you will learn how to connect to O2 WiFi:
You can find a user guide for the O2 Huawei E173 here – http://www.o2.co.uk/assets2/Kana/pdf/O2_MBB_Huawei_E173_Guide_105x105_AW6.pdf. If you are looking for a guide on how to set up O2 mobile broadband, visit this page – http://www.o2.co.uk/help/network-coverage-and-international/setting-up-mobile-broadband. Or, if you are looking for a guide on how to set up O2 home broadband, visit this page – http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Broadband),T=Broadband_Case,CASE=24622.
Additional O2 broadband user guides can be found here.
Call O2 on 0843 770 0248 for customer service enquiries
