BT Broadband Customer Service

BT Broadband Customer Service 0843 770 0240

Call BT Broadband Customer Service using the BT broadband number 0843 770 0240, Monday to Friday 8am – 8pm, Saturday and Sunday 9am – 6pm.

BT Broadband Telephone Numbers

BT are a company that require little introduction. With a history that stretches back to the very first telephone installed in the United Kingdom which connected a Manchester hardware merchant, Mr. John Hudson, with his other premises in Shudehill in January 1878, they can lay claim to a great deal of history. As time has passed, BT have been right there at the forefront of communications technology, helping to popularise the Internet in the United Kingdom. Indeed, even as the market was opened up to competition, BT remained the biggest broadband suppliers in the country, with almost 8 million subscribers on their books. Today, you can also take home phone, mobile (through their recent EE acquisition), fibre optic broadband and TV – giving you plenty of reasons to call their contact telephone number.

BT Sport contact number 0843 770 0240

Contact Disclaimer

Whether you’re looking to sign up for BT Infinity, have a question about your BT Broadband package or simply looking to discuss moving house, call BT Broadband on 0843 770 0240.

This BT Broadband number is for both new and existing broadband, TV, mobile, home phone or business accounts and will connect you with BT’s main switchboard. On some occasions, it could put you through to an IVR announcement where you’ll be given some options to direct your call. After listening closely to these options and selecting the one which best describes your needs, you’ll be directed to an appropriate department. Calls from this line operate six days a week from 8AM to 8PM on weekdays and from 9AM to 6PM on Saturdays.

The world of customer service has been revolutionised over the last decade or so. The rise of the Internet has meant that companies can fill their websites with information to help with almost any problem. The downside to that, however, is that it can be needlessly complicated to find out how to contact a business.

BT Contact Number 0843 770 0240

Although those websites can be a help, they can also be pretty annoying if you don’t feel as though you questions are being answered properly. That’s why we think it’s always best to speak to somebody on the phone. There’s simply no replacement for the customer support you get from a real person. That’s why we provide this BT Broadband contact number, so you can get your problems sorted.

BT Broadband Contact Information

If you’d prefer to put your BT Broadband customer service complaint or request in writing, email them or contact them on social media, information for doing so can be found below:

BT Broadband Address:

BT Group plc,
BT Centre,
81 Newgate Street,

If you’re thinking of writing to BT Broadband, we’d always recommend sending your letter via a postage method that requires a signature, such as Royal Mail 1st Class Recorded or Royal Mail Special Delivery. Via these methods, you can track your letter online, so you know exactly when BT receive it. This is particularly useful if you are formally writing to Virgin Media to close your account, writing to BT to make an important payment or to make a complaint.

BT Broadband Email Address:

Disappointingly, BT Broadband have made it very difficult to email them for support. Instead, they ask you to use the customer contact forms on their website. Though less than ideal for those of us that like to get in touch with companies directly, it’s another option to contact the company if calling the phone line isn’t an option for you

BT Broadband Social Media: Twitter, Facebook, YouTube.

Sometimes it’s just not possible to ring the contact number, and in those cases social media is a fine option. The best way to get in touch with BT Broadband is likely their Twitter account. On Twitter BT operate a dedicated online support team who will work quickly to resolve your issues. If you don’t have a Twitter account, it’s simple to set one up and then message @BTCare. Alternatively, you can find them on Facebook, where they update their feed with news and customer service alerts. Links to both services can be found above, along with a link to Virgin Media’s YouTube Channel where they offer video tutorials, amongst other videos.

What is the best way to contact BT Broadband?

As you’d expect in this Internet age, there are countless ways to get in touch with companies these days. However, as always, the fastest way to get your problem resolved is by calling BT Broadband on the phone. The contact number for BT is 0843 770 0240. Once dialled, simply follow the instructions that you’re given on the line. With that done, you’ll be put through to a customer service assistant who can assist with whatever issue you’re having. Be aware though, because of BT’s position as the UK’s biggest telecommunications company, their customer service lines are likely to become busy at peak hours like in the morning, over lunch and after working hours. If at all possible, try to call away from peak times.

What is the best way to make a BT Broadband complaint?

When you’ve got an issue with your broadband it can be tough to exercise patience, but we’d always recommend giving BT Broadband a chance to fix the mistake first. If they fail to resolve your complaint or you’re not satisfied with the help you got, then you should write to them using the address listed above (this can be found in BT Broadband Contact Information section).

If that doesn’t work either, we’d recommend contacting the Ombudsman Service. It’s a last resort but The Ombudsman can handle your unresolved complaint about customer service, subscription fees, problems with payment and much more. Here’s their contact information:

Ombudsman Services Address

Complaints Department,
Ombudsman Services,
PO Box 730,
WA4 6WU.


BT Broadband Videos and Guides

This video will help you set up BT Infinity with the BT Home Hub 5:

This video will help you to check if your BT Home Hub is connected to the internet:

This video will show you how to use the BT app to manage your account:

If you are struggling to set up a wireless connection with BT, visit this page – If you are struggling to connect your broadband via Ethernet, then visit this page – Or, if you want to find out how you can protect yourself online, visit this page –

Additional BT broadband user guides can be found here.

Call BT on 0843 770 0240 for customer service enquiries

Contact Disclaimer