Virgin Media Contact Number

Looking for a Virgin Media contact number? Call Virgin Media on 0843 770 0244. Prefer to contact Virgin Media by email? You can send an email to Virgin Media customer services at the following email addresses: or

Virgin Media Contact Number – 0843 770 0244

Virgin Media Telephone Number
0843 770 0244

Contact Disclaimer

Virgin Media Contact

You can Virgin Media contact using the published telephone numbers below. Alternatively, you can contact Virgin Media by email and by writing.

Virgin Media are one of the UK’s biggest telecommunications companies, with the second largest number of broadband suppliers in the country. The company traces its origins back to two companies – NTL and Telewest. These two companies were both giants of the early Internet, but were merged in 2006 when NTL purchased Telewest, which was then merged with Virgin Mobile UK. Since then, the company has grown to rival Sky with its range of services. Through Virgin Media you can access the UK’s fastest fibre optic broadband (up to 200Mbps), watch a massive range of TV channels on TiVo, enjoy a natter on your home phone or take advantage of their great mobile deals out and about.

Virgin Media Contact Numbers

Virgin Media Broadband Customer Service 0843 770 0244

Trying to get in touch with a member of Virgin Media Broadband’s customer service team? Perhaps you’d like to speak to them about your Super 50 Fibre broadband package? Maybe you’re looking for customer support for your new Vivid Fibre package? Or maybe you’re just looking to talk to a member of customer service.

Whatever the reason, you need to call Virgin Media on 0843 770 0244. This Virgin Media Broadband helpline number is for both new and existing broadband, TV, mobile or business accounts, and will connect you with Virgin’s main switchboard. Alternatively, it could put you through to an IVR announcement where you’ll be given some options to direct your call. By listening closely to these options, you’ll be directed to an appropriate department. Calls from this line operate seven days a week from 8AM to midnight.

These days, it can be needlessly complicated to get in touch with a company. We all remember the good old days, when all you needed to do was pick up the phone book, dial a number and speak to a real person, but things have changed. Today, big companies like Virgin Media spend huge amounts of money on their digital presence, and prefer customers to contact them through their websites.

Although those websites can be a help, they can also be incredibly frustrating if your questions aren’t being answered properly. That’s why we think it’s always best to speak to somebody on the phone. There’s simply no replacement for the customer support you get from a real person. That’s why we provide this Virgin Media Broadband contact number, so you can get your queries sorted.

Virgin Media Broadband Contact Information

If you’d prefer to put your Virgin Media customer service complaint or request in writing, email them or contact them on social media, information for doing so can be found below:

Virgin Media Broadband Address:

Virgin Media,
Communications House,
Bartley Wood Business Park,
Bartley Way,
RG27 9UP.

If you are writing to Virgin Media Broadband, we would always recommend sending your letter via a postage method that requires a signature, such as Royal Mail 1st Class Recorded or Royal Mail Special Delivery. Via these methods, you will be able to track your letter online, so you know exactly when Virgin Media receives it. This is particularly useful if you are formally writing to Virgin Media to close your account, writing to TalkTalk to make an important payment or to make a complaint.

Virgin Media Broadband Email Address:

Unlike many companies, Virgin Media have stopped allowing customers to email them directly. Instead, they ask you to use the customer contact forms on their website. Though less than ideal for those of us that like to get in touch with companies directly, it’s nevertheless another option to contact the company if the phone line isn’t something you’re interested in using.

Virgin Media Broadband Social Media: Twitter, Facebook, YouTube.

If you’re too busy to ring the contact number, social media is another good option. In that case, the best way to get in touch with Virgin Media is likely their Twitter account. Through Twitter, they have a dedicated online support team who will work quickly to resolve your issues. If you don’t have a Twitter account, it’s simple to set one up and then message @VirginMedia. Alternatively, you can find them on Facebook, where they update their feed with news and customer service alerts. Links to both services can be found above, along with a link to Virgin Media’s YouTube Channel.

What is the best way to contact Virgin Media Broadband?

There are lots of ways to get in touch with companies these days, but as is usually the case, the fastest way to get your problem resolved is by calling Virgin Media Broadband on the phone. The contact number for Virgin Media is 0843 770 0244. Once dialled, simply follow the instructions that you’re given. From there, you’ll be put through to a customer service assistant who can help with whatever issue you’re having. Be aware though, that because of Virgin Media’s scale, their customer service lines are likely to become busy at peak hours like in the morning, over lunch and after working hours. If at all possible, try to ring away from peak times to get through faster.

What is the best way to make a Virgin Media Broadband complaint?

From time to time, we all need to make a complaint. When it comes to our broadband service, it can be incredibly frustrating to have an issue, but we’d always recommend giving Virgin Media a chance to fix your issue. If they fail to resolve your complaint or you’re not satisfied with the help you got, then you should write to them using the address listed above (this can be found in Virgin Media Broadband Contact Information section).

If that too fails to yield an productive response, we’d recommend contacting the Ombudsman Service. The Ombudsman can handle your unresolved complaint about customer service, subscription fees, problems with payment and much more. Here’s their contact information:

Ombudsman Services Address

Complaints Department,
Ombudsman Services,
PO Box 730,
WA4 6WU.


Virgin Media Contact – Videos and Guides

In this video, you will discover some tricks for speeding up your Virgin Media broadband:

In this video, you will discover how to install your Virgin Media TiVo and broadband:

In this video, you will discover how to set up your Virgin Media Super Hub:

You can find user guides for the Virgin Media Super Hub here –, and a guide for the Super Hub 2 here – Or, if you want to know what the lights on your Hub mean, visit this page –

Additional Virgin Media broadband user guides can be found here.

Call Virgin Media on 0843 770 0244 for customer service enquiries

Contact Disclaimer