EE Broadband Contact Number – 0843 770 0241
EE Broadband Telephone Number 0843 770 0241
Contact EE Broadband
You can contact EE broadband using the phone numbers published in the table above.
EE broadband customer service
To speak to an EE broadband customer service advisor, call 0843 770 0241.
To contact EE by email: The email address for EE is customerrelations@ee.co.uk.
For most people, you’d be hard pushed to find a less pleasurable experience than navigating the world of customer service. Unfortunately, we do need to do it from time to time, especially when fit comes to broadband. Whether you’re looking to sign up for EE Standard broadband, have a question about your EE Fibre or Fibre Plus package or are planning to move home, you’ll need to call EE Broadband on 0843 770 0241.
This EE Broadband number works for both new and existing broadband and mobile phone customers, and will connect you with a member of EE’s UK based customer service team. You may be put through to an IVR announcement where you’ll be presented with options to direct you call. Listen closely to those options and select one which best describes your needs and you’ll be directed to an appropriate department.
Calls to the customer service department operate from 8AM to 10PM on Monday through Friday and from 8AM to 8PM over the weekend, so you’re certain to find a time that suits you.
Gone are the days when getting in touch with a company was simple. Now, instead of picking up a phone book, you’re forced to go through endless menus on a website to find a customer service number. As helpful as those websites can be in solving your problem, we all know that getting on the phone is the fastest way to solve a problem.
EE Broadband Customer Service 0843 770 0241
If you don’t pay much attention to the world of mobile telecommunications, the EE brand might be something of a mystery. Indeed, though the EE brand only came to life in 2010, it was actually formed from the merger of two of the UK’s biggest mobile operators – Orange and T-Mobile. Between them, those two brands dominated the mobile landscape and together had more than 37% of the mobile market. Since then, the company have forged their own brand identity, stretching out into home phone, TV and fibre optic broadband services. In January 2016, the brand was purchased by BT, who own it today.
EE Broadband Contact Information
If you’d prefer to put your EE Broadband customer service complaint or request in writing, email them or contact them on social media, information for doing so can be found below:
EE Broadband Address:
Customer Services,
EE,
6 Camberwell Way,
Sunderland,
Tyne and Wear,
SR3 3XN,
United Kingdom.
EE Broadband Phone Number 0843 770 0241
Planning to write to EE Broadband? You’ll need to include your name, date of birth and postcode in the letter, as well as the contact number details for how you’d like them to get back to you. Additionally, because your complaint it important we’d also recommend sending your letter via a postage method that requires a signature, such as Royal Mail 1st Class Recorded or Royal Mail Special Delivery. Via these methods, you can track your letter online, so you know exactly when EE receive it.
EE Broadband Email Address: customerrelations@ee.co.uk
Unlike many broadband companies, EE still offer their customers the opportunity to email them directly. You’ll need to include your name, customer reference number and address in the email, along with your complaint. Emails sent to EE might take up to a week to get a response, so if your query is urgent then we would recommend using the EE phone number at 0843 770 0241.
The ee contact email address customerrelations@ee.co.uk will put you through to customer service.
EE Broadband Social Media: Twitter, Facebook, YouTube.
As superior as calling the EE contact number is, it’s sometimes just not the most practical option if you’re at work. If that’s the case with you, then the best way to get in touch with them is through their Twitter account. EE’s Twitter account has a dedicated online support staff who will work quickly to resolve your issues. Either log in with your Twitter account or set one up and then tweet @EE for customer support. Alternatively, you can find them on Facebook, where they respond to customer service requests in the comment section. Links to both services can be found above, along with a link to Three’s YouTube Channel where they offer video tutorials, amongst other videos.
What is the best way to contact EE Broadband?
If you want to get in touch with EE, you’re certainly not short of options. From email, online support, social networking to good, old fashioned post, there’s a way to suit everybody. Still, there’s no replacement for getting on the phone and speaking to somebody. That’s why we provide a contact number for EE on0843 770 0241.
Once dialled, you’ll be put through to an automated EE system. From there, all you need to do is follow the instructions that you’re given by the pre-recorded voice. With that done, you’ll be put through a to a customer service assistant who can help solve your EE Broadband issues. Like all telecoms companies, EE’s customer service lines can become busy at peak hours like in the morning, during lunch and after working hours. If you can, try to avoid these times in order to get through faster.
What is the best way to make an EE Broadband complaint?
We’re all unhappy about our service or the way we’ve been spoken to from time to time, but before anything else we’d recommend giving EE a chance to fix the issue or make it right. If they again fail to resolve your complaint or you’re not satisfied with the help you got, then you should write to them using the address listed above (this can be found in EE Broadband Contact Information section).
If that doesn’t work either, we’d recommend contacting the Ombudsman Service. It should only be used as a last resort, as it will result in an investigation into EE’s activities, but The Ombudsman can handle your unresolved complaint about customer service, subscription fees, problems with payment and much more. Here’s their contact information:
Ombudsman Services Address
Complaints Department,
Ombudsman Services,
PO Box 730,
Warrington,
Cheshire,
WA4 6WU.
Email: osenquiries@os-communications.org.
EE Broadband Videos and Guides
This video will introduce you to the new EE Bright Box:
This video will introduce you to 4GEE and Fibre Broadband:
This video will show you how to set up WiFi calling on your mobile device:
For help with setting up your EE Bright Box, visit this page – http://ee.co.uk/help/phones-and-device/home-broadband/bright-box-wireless-router/bright-box-getting-started/bright-box-router-set-up-standard-broadband. For help setting up your home broadband, visit this page – http://ee.co.uk/help/mobile-and-home-connections/broadband-gallery-mobile-broadband/home-broadband/broadband-set-up-guide. Or, for help with a connection that’s not working, visit this page – http://ee.co.uk/help/phones-and-device/home-broadband/bright-box-wireless-router/bright-box-router-connection-not-working.
Additional EE broadband user guides can be found here.
Call EE on 0843 770 0241 for customer service enquiries
