Plusnet Broadband Number – 0843 770 0242 or 0800 432 0200
Plusnet offer award winning broadband. Their website https://www.plus.net/ features a range of broadband and low-cost call packages.
Plusnet is a broadband service provider with headquarters in Sheffield, South Yorkshire, England. Plusnet is a subsidiary, owned by BT Group. Today, they are a key ISP brand, offering internet services, landline telephone services and digital television services. They have approximately 500,000 customers, with a UK-centric customer service model.
Plusnet Broadband Contact Numbers
Contact Plusnet
You can contact Plusnet on 0843 770 0242 or 0800 432 0200. You can also contact Plusnet by writing to them at Plusnet plc, The Balance, 2 Pinfold Street, Sheffield, S1 2GU. You can also tweet them at https://twitter.com/plusnet/.
Broadband Packages (Home)
For all the latest offers and prices, please visit this page https://www.plus.net/home-broadband/
Included in all Plusnet packages are –
- Outstanding, award winning service
- UK based support 365 days a year
- Easy setup wireless router
- Unlimited broadband with no usage limits
- Flexible contract lengths starting at one month
- Online parental control
Broadband Packages (Business)
For all the latest offers and prices on business broadband, please visit this page https://www.plus.net/business/
Plusnet pride themselves on how easy they make it to switch providers. This plus UK support and a resilient managed network forms the basis of their business broadband offer
portal.plus.net
Visit portal.plus.net to login to your online Plusnet account. From here, you can manage your bills and view your usage statistics.
Plusnet Help & Support
The main page to access the considerable amount of Plusnet help and support is here https://www.plus.net/help/. Following on is what you will find
Plusnet Broadband
- General broadband help
- Troubleshooting and problems
- Wi-fi help
- Setting up and using your router
- Safety and security
Plusnet home phone
- General assistance
- Troubleshooting phone issues
- Handling nuisance calls
Plusnet TV
- Set up and general advice
- Picture
- Sound
- Recording
- On Demand Services
- Channels
- Equipment
- BT Sport
Plusnet Mobile
- General help with your mobile
- Safety and security
- Setting up and using your mobile from Plusnet
- BT sport app
Plusnet Account Assistance
- General account assistance
- Billing
- Leaving Plusnet
- Business service advice
Plusnet Broadband Customer Service 0843 770 0242
This Plusnet Broadband number works for both new and existing broadband, fibre broadband, home phone and business accounts, and will connect you with a member of Plusnet’s customer service team. For some callers, it puts you through to an IVR announcement where you’ll be given some options to direct your call. Listen closely to these options and select the one which best describes your needs.
Writing to Plusnet
Plusnet plc,
The Balance,
2 Pinfold Street,
Sheffield,
S1 2GU.
Planning to write to Plusnet Broadband? We all know the postal service isn’t the most secure around, so we’d always recommend sending your letter via a postage method that requires a signature, such as Royal Mail 1st Class Recorded or Royal Mail Special Delivery. Via these methods, you can track your letter online, so you know exactly when Plusnet receive it. This is particularly useful if you are formally writing to Plusnet to close your account, writing to Plusnet to make an important payment or to make a complaint.
Plusnet Broadband Email Address: http://portal.plus.net/help/chat/
Disappointingly, Plusnet Broadband have made it very difficult to email them for support. Instead, they direct you to a live online chat, where you can speak to a member of their customer service team. Customer services are open 7 days a week from 7:30AM to 10PM
Plusnet Broadband Social Media: Twitter, Facebook, YouTube.
Sometimes we just don’t have the time to call the Plusnet contact number. If that’s the case with you, then the best way to get in touch with them is usually their Twitter account. Through Twitter Plusnet operate a dedicated online support account, manned by customer service representatives who will work quickly to resolve your issues. If you don’t have a Twitter account, it’s simple to set one up and then message @plusnethelp. Alternatively, you can find them on Facebook, where they update their feed with news and customer service alerts. Links to both services can be found above, along with a link to Plusnet’s YouTube Channel where they offer video tutorials, amongst other videos.
What is the best way to contact Plusnet Broadband?
These days, there are as many ways to contact a company as there are issues you might have. However, despite the advances in technology, there’s still no real replacement for speaking to somebody on the phone. That’s why we provide a contact number for Plusnet on 0843 770 0242. Once dialled, follow the instructions that you’re given by the pre-recorded voice. With that done, you’ll be put through a to a customer service assistant who can help with whatever issue you’re having. Like all telecoms companies, Plusnet’s customer service lines can become busy at peak hours like in the morning, during lunch and after working hours. If at all possible, try to call away from peak times, which will get your problem solved fastest.
What is the best way to make a Plusnet Broadband complaint?
If you want to make a complaint because your issue hasn’t been solved or you’re unhappy with the service you’ve received, then there is recourse. However, we’d recommend giving Plusnet a chance to fix the issue first. If they again fail to resolve your complaint or you’re not satisfied with the help you got, then you should write to them using the address listed above (this can be found in Plusnet Broadband Contact Information section).
If that doesn’t work either, we’d recommend contacting the Ombudsman Service. It should only be used as a last resort, as it will result in an investigation into Plusnet’s activities, but The Ombudsman can handle your unresolved complaint about customer service, subscription fees, problems with payment and much more. Here’s their contact information:
Ombudsman Services Address
Complaints Department,
Ombudsman Services,
PO Box 730,
Warrington,
Cheshire,
WA4 6WU.
Email: osenquiries@os-communications.org.
If you want to set up your Plusnet Hub One, visit this page – http://www.plus.net/support/broadband/hardware/hub-one-setup.shtml. If you want to find out more about broadband speeds, visit this page – http://www.plus.net/help/broadband/about-broadband-speeds/. Or, if you want to learn how to set up email with Plusnet, visit this page – http://www.plus.net/support/email/setup/.
Additional Plusnet broadband user guides can be found here.
